Information We Collect
When you contact us via telephone, email, website, or by personal contact with a member of the ColourChiefs sales team, we collect your information (eg. name, company, address, phone contacts and email) to enable us to assist with fulfilling your quote and/or job request. We may record your details in our Contact’s database, as a result of your enquiry, for the purpose of assisting with your enquiry.
How We Use Your Information
We may use your information to operate our business and the services we offer only in the context to which you have engaged us to do so. This may include communication for quoting, accepting, proofing, production, and dispatch of your work. It may also include any pertinent notifications ColourChiefs deems relevant with regards to conducting business with you. An example might be notifying you of a planned maintenance outage.
ColourChiefs produces a quarterly email newsletter in which we showcase work recently completed. Our intention is to keep you, our valued customer, up-to-date with products, services, and information that may be of interest to you. When you agree to use our products and/or services by accepting our terms and conditions, you agree to allowing us to send you this quarterly email newsletter.
If you do not wish to receive this quarterly newsletter, please contact us at any time, or use the unsubscribe link associated with that email.
In some cases we may disclose your personal information to third parties, but only if it is required to complete the transaction you have entered into with ColourChiefs.
Right to access, correct and delete data and to object to data processing
Our customers have the right to access, correct and delete personal data relating to them, and to object to the processing of such data, at any time. ColourChiefs makes every effort to put in place suitable precautions to safeguard the security and privacy of personal data, and to prevent it from being altered, corrupted, destroyed or accessed by unauthorised third parties.
You may request access to personal information about you that we hold and you may ask us to correct your personal information if you find that it is not accurate, up-to-date or complete. You may request to have your personal information exported from our systems. You may request to have your personal information erased. You may also make a complaint about our handling of your Personal Information. These services are free of charge.
To protect your privacy and the privacy of others, we will need evidence of your identity before we can grant you access to information about you or change it.
You can contact us by email, or send your request or complaint to the postal address below. We undertake to acknowledge within 24 hours, complete the request within 48 hours. If the request or complaint will take longer to resolve, we will provide you with a date by which we expect to respond.
Processing of Sensitive Data
If you(Data Controller) have provided ColourChiefs(Data Processor) with personal subject data relating to specific work that ColourChiefs has been engaged on, we will process according to strict instructions given by you. At all times ColourChiefs will take reasonable steps ensure that your data is protected. Data is only processed during the extent of the transaction and will not be archived, backed up, or copied.
Should you require more detailed information on the way in which we handle your personal information, or should you be concerned about our treatment of your information, please contact us by writing or emailing us at:
The Privacy Officer
ColourChiefs Pty Ltd
41 Victoria Street
Windsor QLD 4030