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Sending files via email (up to 6MB)
Attach your files to your message and send to one of the following:
For Digital Print jobs:
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For all other jobs:
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Sending files via FTP
FTP is much more stable for file transmission as once the file has finished transferring, it is on our server.
On the Windows platform, it is possible to upload your files directly through a web browser.
For reliability, ColourChiefs recommends using a dedicated FTP client application. Try to compress your files/folders to a single archive before sending. This will help protect the files from rare but possible corruption, and help reduce the amount of time to transfer the files to the ColourChiefs FTP server.  On Mac OS X we suggest using CyberDuck On Windows we suggest using SmartFTPIf you don't have a private FTP account setup with us, you have two options: 1. Apply for a FTP account
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2. Use one of the general use FTP accounts below.
| For Digital Print jobs |
| Server/Host Name: |
ftp.colourchiefs.com.au |
| User Name: |
digitalprint |
| Password: |
dprintat116 |
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Download ArrowFTP application for the Digial Print FTP service
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For all other jobs
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| Server/Host Name: |
ftp.colourchiefs.com.au |
| User Name: |
ftpuser1 |
| Password: |
pass1word |
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Download ArrowFTP application for the standard FTP service
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Please note that these two FTP accounts are considered for general use. Although uploads and downloads are logged, ColourChiefs takes no responsibility for the privacy of content on these FTP accounts. As a regular Customer to ColourChiefs, or if you require extended security for your uploads, you can
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a private FTP service. Please
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technical support. An ArrowFTP application can then be tailored to suit that specific FTP account.
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File Transfer Tip
Please be aware that certain characters can cause problems when sending and processing your files. We ask that your file names do not contain any special characters such as !@#$%^&*()_+|\?][}{<>":';
Other Transfer Methods
CD and DVD
ZIP disc
Firewire Drives
DLT Tape
USB Flash Disk
Need some help?
If you're having trouble please contact technical support or call 07 36 222 104
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